Return and Refund Policy

Funacrylic Return Policy

At Funacrylic, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our return policy below to understand your options.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: Items must be in the same condition as received: unworn, unused, and in their original packaging.

  • DIY Kits: For DIY wooden kits, the product must be unopened and un-assembled. We cannot accept returns for kits that have been partially or fully assembled.

  • Timeframe: You have 14 days from the date of delivery to request a return.

  • Proof of Purchase: A receipt or valid order number is required.

2. Damaged, Defective, or Incorrect Items

We take quality seriously. If your item arrives damaged, defective, or is incorrect, please contact us at hello@funacrylic.com within 48 hours of delivery.

  • Required Documentation: Please include clear photographic evidence of the damaged item and the original packaging.

  • Resolution: We will evaluate the issue and work to resolve it, which may include a replacement, a partial refund, or a full refund.

3. Non-Defective Returns (Change of Mind)

If you wish to return an item for personal reasons (e.g., changed your mind, bought by mistake), please note the following:

  • Return Shipping: The customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service to ensure your return reaches us safely.

  • Restocking Fee: A 15% restocking fee may apply to non-defective returns to cover processing and inspection costs.

  • International Considerations: As we are a cross-border business based in Shanghai, return shipping can be costly. In many cases, we may offer a partial refund as an alternative to returning the product to avoid expensive international shipping fees.

4. How to Start a Return

  1. Contact Us: Email us at hello@funacrylic.com to initiate your request. Please include your order number and the reason for the return.

  2. Approval: Items sent back to our facility without prior approval will not be accepted.

  3. Shipping: If your return is approved, please ship the package to the following address:

    Funacrylic Returns 43-101, Lane 145, Mudan Road Pudong New District, Shanghai, China [Postal Code: 201204]

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Non-Returnable Items

The following items are not eligible for return:

  • Sale items (final sale).

  • Gift cards.

  • Used or assembled DIY kits.

7. European Union (EEA) Customers

In accordance with the EU Consumer Rights Directive, customers in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To be eligible for a return, items must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the returned goods and will be issued via the original payment method. Return shipping costs are the responsibility of the buyer. Original shipping fees are non-refundable. If returned items show signs of use or missing components, a deduction may be made based on actual depreciation in value; you will be notified by email before the refund is processed.

Questions?

For any questions regarding our return policy, please reach out to our support team at hello@funacrylic.com. We are here to help!