Refund policy

Funacrylic Return Policy

At Funacrylic, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, our return policy allows you to return eligible items within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

The item must be in the same condition you received it: unworn, unused.
It must be in its original packaging.
You’ll need the receipt or proof of purchase.

Conditions for Returns

Returns are accepted for items that are defective, damaged, or incorrect.
Non-defective items may be returned, but please note that you will be responsible for return shipping costs.

How to Start a Return

Contact Us: Email us at hello@funacrylic.comto initiate your return.
Return Shipping: If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.
Return Address: Please send your return to:
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Funacrylic
43-101, Lane 145, Mudan Road
Pudong New District, Shanghai, China
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Note: Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at hello@funacrylic.com. We will evaluate the issue and work to resolve it.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For the quickest way to get what you want, return the item you have and make a separate purchase for the new item once your return is accepted.

European Union (EEA) Customers

In accordance with the EU Consumer Rights Directive, customers in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To be eligible for a return, items must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the returned goods and will be issued via the original payment method. Return shipping costs are the responsibility of the buyer. Original shipping fees are non-refundable. If returned items show signs of use or missing components, a deduction may be made based on actual depreciation in value; you will be notified by email before the refund is processed.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Questions?

For any questions regarding our return policy, feel free to reach out at hello@funacrylic.com.